Counseling

• Centralize testing and orientation locations for counseling
• Conduct orientation for students in large group settings
• Consolidate counseling services
• Define core counseling services for full-time versus part-time students
• Do not pay counselors instructional pay
• Eliminate faculty status for counselors
• Ensure counselors spend at least 85% of their time in direct services to students
• Establish an electronic appointment system for counseling
• Establish workload standards and track counseling activities
• Hire students to perform some of the placement testing processes instead of counselors
• Develop a volunteer, student-led, peer counseling program
• Involve faculty more actively in advertising programs
• Replace counselors who are doing ESL placement with lower-paid clerks
• Require counselors to work at least one night per week as part of the normal schedule without any change in compensation
• Stagger work hours of counselors to have better coverage with fewer staff members
• Use interns in counseling to help with the workload

People need responsibility. They resist assuming it, but they cannot get along without it.
-John Steinbeck in Saturday Review